Rujukan Laman

Understand Your Rights Before You Start

These Terms & Conditions set out the rules that apply when you open an account at 66bb and use our services, including deposits via Touch 'n Go, GrabPay…

Account EligibilityDeposit & Withdrawal RulesTouch 'n Go & GrabPay TermsAccount Suspension RightsGoverning Jurisdiction
Explore the Lobby Read FAQ
66bb Understand Your Rights Before You Start
TERMS SUPPORT CHANNELS

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you need to raise a formal query about how a specific term applies to your account, our support team is available…

Live Chat Start a live-chat session directly from the 66bb site for the fastest response on any terms-related question. Available 24 hours a day, 7 days a week, with agents who can reference your account record in real time.
Email Support Send a written query to our support address for matters that require documentation or a formal written response. We aim to reply within 24 hours and keep a full thread history for your reference.
Help Centre Check the self-service Help Centre for plain-language answers to the most common terms questions, from account eligibility to withdrawal rules and payment-method conditions specific to Malaysia.
HOW WE HANDLE YOUR ACCOUNT

Explore How We Protect and Manage Your Data

We hold ourselves to clear, documented standards across data handling, account security and contact rights.

Data Handling

Account data — name, contact details, payment history and session logs — is stored on encrypted servers.

Cookie Policy

We use functional and analytical cookies to keep your session active and to measure site performance.

Account Security

All account logins are protected by HTTPS encryption and optional two-factor authentication.

Data Retention

We retain account records for the period required under applicable law and our internal compliance framework.

Right to Access & Correct

You may request a copy of the personal data we hold on your account at any time.

Account Closure Requests

If you wish to close your account, contact our support team in writing via email.

Switch to the Answers You Need Most

These questions cover the terms points our account holders ask about most often. If something specific to your account is not addressed here, open a live-chat session and our team will walk you through the relevant clause.

Yes. These terms apply to every payment method we support, including Touch 'n Go, GrabPay, Boost dan FPX. Each method is also subject to the respective provider's own conditions, which sit alongside ours and do not override them.

We aim to give advance notice of material changes via email or an on-site banner. In some cases — such as regulatory requirements — immediate updates may be necessary. Continued use of your account after any change confirms your acceptance of the updated terms.

Any balance held at the point of suspension is frozen pending our review. If the suspension is resolved in your favour, the balance is reinstated. If the account is permanently closed for a breach, the balance is handled according to our account-settlement procedure outlined in the full terms.

Contact our support team via email with your account ID and a clear description of the data you are requesting. We will verify your identity, retrieve the relevant records and send them to your registered email address within the timeframe required by applicable law.

Access and eligibility for our services depend on local law and are available where local law permits. The terms are structured to be consistent with obligations applicable to the Malaysia market; specific jurisdictional details are set out in the governing-law clause of the full terms document.

Continued use of your account constitutes full agreement to the current terms. If you do not accept any part of these terms, you should not use your account. Contact support to discuss your concern or to request account closure in line with our closure procedure.

Send a written complaint to our email support channel with your account ID, the specific term in question and a description of the issue. We log all formal complaints and aim to provide a documented response within three working days of receipt.

Related Pages

Fruit Blast About Us 66bb Login 66bb App